Refund Policy
Last Updated: April 16, 2025
We value your satisfaction and strive to provide high-quality digital products and services. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the terms under which refunds may be granted for purchases made through our platform. Please take a moment to read through the following guidelines.
Our Commitment to You
we stand behind the functionality, reliability, and value of our digital solutions. Whether you’ve purchased a plugin, service, or access to a feature, your satisfaction is important to us. If for any reason you are not satisfied or face any technical issues on our end, we’re here to make it right.
ligibility for a Full Refund
You are eligible for a full refund if you meet one or more of the following conditions:
You didn’t receive the product or service you paid for. This includes situations where the download link did not work, the plugin or service never activated, or the item was completely inaccessible.
There is a server-side issue that prevents you from using the product or service effectively — such as server downtime, delivery failures, or serious performance issues originating from our platform.
Your refund request is submitted within 18 days of purchase. We believe this is a fair timeframe for evaluating the quality of what you received and identifying any major issues.
If your case falls within these conditions, we’ll issue a full refund, no questions asked.
Partial Refunds and Extended Timeframes
We also understand that not all issues are immediately apparent. Sometimes, unexpected problems arise after some time. That’s why we offer partial refund consideration between 15 to 30 days from the date of your original purchase.
In these cases, a refund may be granted at our discretion based on:
The nature and severity of the issue.
The amount of time you were able to use the product or service.
Whether the product was used or altered in any way.
The reason for your refund request.
Please note: Refunds requested after 30 days from the date of purchase are generally not eligible unless there are exceptional circumstances.
Simple Process, No Hassles
We believe the refund process should be easy and respectful. If you’re not satisfied, just contact us directly via email at support@chatbootly.com. There’s no need to fill out lengthy forms or jump through hoops.
In your email, please include:
Your order number
The name or email address associated with the purchase
A brief description of the issue
Any screenshots or error messages (optional but helpful)
We will review your request promptly, usually within 48 hours, and respond with next steps.
What Is Not Covered
While we aim to be generous and flexible, there are certain situations where we may not be able to offer a refund:
If you simply change your mind or no longer want the product.
If the issue is due to incompatibility with third-party software or custom themes that we do not officially support.
If you request a refund outside of the stated timeframes.
If you violated our terms of service or attempted to abuse the refund policy.
We reserve the right to deny refund requests if there is evidence of misuse, fraud, or unreasonable expectations.
Currency, Transaction Fees, and Processing Time
All refunds will be issued in the same currency used during the original purchase. Depending on your payment method and financial institution, it may take 5–10 business days for the refund to appear in your account.
Please note that we are not responsible for any currency conversion fees or bank charges that may apply to your refund.
Payment Methods Supported
We issue refunds through the original payment method used, including:
Credit/Debit Cards
PayPal
Skrill
Payoneer
Apple Pay
Google Pay
Wise
If your payment method is no longer available, let us know and we’ll work with you on a case-by-case basis.
Currency, Transaction Fees, and Processing Time
All refunds will be issued in the same currency used during the original purchase. Depending on your payment method and financial institution, it may take 5–10 business days for the refund to appear in your account.
Please note that we are not responsible for any currency conversion fees or bank charges that may apply to your refund.
Fair Use and Anti-Abuse Clause
We created this policy to provide peace of mind and build trust with our customers. However, we also reserve the right to refuse refund requests from individuals who attempt to abuse the system, such as:
Repeated refund requests after successful product delivery.
Using the product for commercial purposes before requesting a refund.
Submitting false claims or manipulating product data.
We take these matters seriously and monitor all activity to ensure fairness.
Need Help?
Your experience matters to us. If you’re unsure whether your situation qualifies for a refund or simply need help using one of our services, don’t hesitate to reach out.
📧 Email: support@chatbootly.com
📆 Support Hours: Monday–Friday, 9am–6pm (GMT+1)
💬 Live Chat: Available on our website
