Privacy Policy
Last Updated: April 16, 2025
(“Chatbootly,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Visit our website at https://chatbootly.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@chatbootly.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find more details about each topic below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Chatbootly and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
No, we do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for additional purposes with your consent.
How do we keep your information safe?
We use a combination of organizational and technical security measures to protect your personal information. However, no digital transmission or storage system can be 100% secure. While we strive to protect your data, we cannot guarantee it against all cyber threats or unauthorized access.
What are your rights?
Depending on your location, you may have specific rights related to your personal data under applicable privacy laws.
Want to learn more about what Chatbootly does with any information we collect?
Read the full privacy policy below.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Voluntarily Provide
In short: We collect personal information that you share with us directly.
When you interact with Chatbootly — such as registering for an account, contacting us, signing up for updates, or engaging in promotions — you may voluntarily provide us with personal details. This information helps us deliver and improve our Services.
The types of personal information we may collect include:
Full name
Email address
Account password
This data depends on how you use our Services and the features you access. We do not collect or process any sensitive personal data (such as information revealing racial or ethnic origin, political opinions, etc.).
Social Media Login Information
If you choose to register or log in via a social media account (like Facebook or Google), we may collect details made available through those services, as described in the section titled “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” later in this policy.
You are responsible for ensuring that the personal information you provide is accurate and up to date. If anything changes, please notify us so we can update our records accordingly.
Information Collected Automatically
In short: We automatically collect some technical data when you use our Services.
When you visit or interact with chatbootly.com, we automatically collect some information to help ensure the security, performance, and functionality of our Services. This information typically does not directly identify you, but it may include technical data such as:
IP address
Browser type and settings
Device type and operating system
Language preferences
Referring URLs
Country, city, and general location
Usage details (e.g., time spent on pages, links clicked, features used)
Like many websites, we use cookies and similar tracking technologies to collect this data and enhance user experience.
The automatically collected data may include:
Log and Usage Data: This includes technical logs of your visits and actions, such as time spent on the site, pages viewed, your IP address, browser configuration, device identifiers, crash reports, and more.
Device Information: Information about the device you use, such as model, operating system, unique identifiers, browser, and internet provider.
Location Information: If enabled on your device, we may collect approximate or exact location data (such as your IP-based location or GPS). You can typically disable location sharing in your device settings, though this may affect certain features.
2. HOW DO WE PROCESS YOUR INFORMATION?
In short: We use your personal information to operate, improve, and maintain our Services; communicate with you; ensure security and legal compliance; and support other purposes with your consent.
At Chatbootly, we process your information based on how you interact with our platform and the features you use. The reasons we process personal data include, but are not limited to, the following:
To create and manage your account:
We process your data to help you register, sign in, and manage your user profile efficiently.
To provide our services and tools:
Whether you’re using our chatbot software, dashboard, or other offerings, we use your information to deliver what you’ve asked for.
To offer support and respond to your inquiries:
If you reach out to us with questions or problems, we use your information to offer help and resolve any issues.
To send important service-related updates:
We may use your information to share updates about features, changes to our terms or policies, and critical service announcements.
To handle purchases and transactions:
If you make a purchase through Chatbootly, we process your information to complete payments, manage subscriptions, or handle refunds.
To allow communication between users (if applicable):
If you use a feature that enables messaging or interaction with other users, we may process your data to support those interactions.
To collect feedback and improve our offerings:
We may reach out for your opinion or insights on how we can make Chatbootly better for you.
To send marketing communications (with your permission):
If you’ve opted in, we may send you occasional promotional emails, offers, or news. You can unsubscribe at any time — just check the “WHAT ARE YOUR PRIVACY RIGHTS?” section below.
To personalize content and ads:
We may use your preferences and activity to tailor your experience, such as by displaying content, offers, or ads that are more relevant to you.
To secure our platform:
Your data helps us prevent fraud, detect misuse, and protect the safety of both our users and our infrastructure.
To monitor usage trends:
By analyzing how users engage with Chatbootly, we gain insights that help us improve features, performance, and user experience.
To evaluate the success of campaigns:
We use your information to track and analyze the performance of our marketing efforts, so we can serve you better.
To protect vital interests:
In rare cases, we may process your data to help prevent harm or respond to emergencies where someone’s health or safety is at risk.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In short: We only collect and use your personal information when we have a valid legal reason to do so — such as your consent, a contract, legal compliance, protection of rights, or our legitimate business interests.
If you are located in the European Union (EU) or the United Kingdom (UK), this section is for you.
Under the General Data Protection Regulation (GDPR) and the UK GDPR, we are required to outline the legal bases we depend on to process your personal data. Chatbootly may rely on one or more of the following:
Consent:
If you’ve given us permission to use your personal information for a specific reason, we will rely on your consent. You can withdraw this consent at any time by contacting us.
Performance of a Contract:
We may need to process your data in order to fulfill a contract with you — for example, to provide access to your Chatbootly account or deliver a service you’ve requested.
Legitimate Interests:
We may use your information if we believe it supports our legitimate business interests and doesn’t override your privacy rights. For example:
Sending updates and promotional offers
Customizing your experience with personalized content and ads
Monitoring service usage to improve performance and user engagement
Running marketing campaigns
Troubleshooting issues or detecting potential fraud
Understanding how users interact with our products to enhance usability
Legal Obligations:
We may process your information when it’s required to comply with legal responsibilities — such as responding to law enforcement requests or participating in legal proceedings.
Vital Interests:
In rare instances, we may use your information to protect someone’s life or safety — for example, in emergencies or situations involving immediate threats to a person.
If you are located in Canada, this section applies to you.
Under Canadian privacy laws, we process your personal information with your explicit or implied consent. You can withdraw your consent at any time.
There are certain circumstances where we may be permitted to use your data without your direct consent, including:
When it’s clearly in the interest of an individual and consent cannot be obtained quickly
For fraud detection or investigation purposes
As part of certain business transactions, provided legal conditions are met
When the data is part of a witness statement needed for insurance claims
To identify injured, deceased, or ill individuals and notify next of kin
If there are valid grounds to believe someone is at risk of financial abuse
If seeking consent could compromise the integrity of an investigation
When required to comply with court orders, subpoenas, or legal procedures
If the data was collected in the course of someone’s work and its use aligns with its original purpose
For literary, artistic, or journalistic content
When the information is publicly accessible under regulations
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: Yes, we may use cookies and similar tracking technologies to collect and store your data.
We use tools like cookies, web beacons, and tracking pixels to gather information and enhance your experience on our site. For detailed information on how we use these technologies and how you can manage your preferences, please refer to our Cookie Notice.
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In short: If you log in using social media accounts, we may access certain public profile information.
You may have the option to sign in or register using a third-party social account, like Facebook or Twitter. If you choose to do this, we receive certain details from that platform—such as your name, email, profile photo, and other information you’ve made public.
We use this information only for purposes described in this policy or clearly outlined when you use the feature. However, we don’t control how your social platform handles your data. For that, we recommend reviewing their privacy policies and adjusting your privacy settings accordingly.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We retain your information only as long as needed for our business purposes or as required by law.
We keep your personal data for as long as your account is active or as long as necessary to fulfill the purposes outlined in this policy. When we no longer have a legitimate reason to keep your data, we will either delete it, anonymize it, or securely store and isolate it until deletion is possible (in cases like archived backups).
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: We use a combination of technical and organizational security measures to protect your data.
We are committed to protecting your personal information through industry-standard security practices. While we do our best to secure your data, no online service is 100% safe. We recommend accessing our Services over secure networks and taking precautions to safeguard your account.
8. DO WE COLLECT INFORMATION FROM MINORS?
In short: No, we do not knowingly collect data from anyone under the age of 18.
Our Services are intended for adults. If you are under 18, please do not provide any personal data. If we discover that we’ve collected information from someone under 18, we will take steps to delete it. If you believe a minor has submitted data to us, please contact us at contact@chatbootly.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Many web browsers and mobile apps offer a Do-Not-Track (“DNT”) setting to signal that you don’t want your online activities tracked. However, there is no official standard for how websites should respond. Currently, we do not respond to DNT signals. If this changes in the future, we’ll update this notice accordingly.
10. LINKS TO OTHER SITES
Our Services may contain links to third-party websites. Once you leave our site, we’re not responsible for how those external sites collect, use, or protect your information. We strongly encourage you to review the privacy policies of any site you visit.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we will update this Privacy Policy as needed.
We may revise this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our site. Check this page occasionally to stay informed on how we protect your data. The “Revised” date will reflect the latest version.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or concerns regarding this Privacy Policy, you can contact our team at:
📧 Email: contact@chatbootly.com
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You have the right to access, edit, or request deletion of the personal data we’ve collected. To make such a request, please click here to submit a data access or deletion form.
